So, I *think* we have insurance approval.
I just spoke to a rep at United Healthcare who told me:
“A letter was sent out on September 4th, stating that Cochlear Implants are allowable provided they are not specifically excluded from your plan.”
Huh?
So, I asked, politely: “*Are* Cochlear Implants excluded from our plan?”
She spent a little time reading, then said:
“Hearing Aids are excluded from your plan. But Cochlear Implants are not. So, this
would be an allowable benefit.”
The “would be” concerned me a bit, so I asked for clarification.
She said she does not have access to the actual text of the letter, but assured me the letter
should make it pretty clear that the surgery has been approved.
We went from "would be" to "should". That made me feel better. ;-)
Plus, I am confused that she didn't seem to have information regarding the fact that this was a sequential bilateral implant.
She was very nice, though.
I hope to see the letter in the next day or so. I certainly hope the letter is clearer than my conversation of today. haha!
